Samsung Care+ A worry-free total care service
Life happens but Samsung Care+
has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy phone. You’ll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Water Damage
Fully soaked? Don’t worry about it.
Shattered Screen
Crashed and smashed? We'll fix it.
Unexpected Slip
Dropped it from your hands? No need to worry.
Here's what's covered
Accidental damage
Get the ultimate cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
Water damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Battery replacement
We’ll replace your battery if it’s below 80% capacity.3
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.4,5
2 claims in 2 years
Make up to 2 claims within 2 years, and save with a low deductible per claim.
Here’s what’s covered
Mobile
Tablets
Smart Watches
How is it better than the warranty?
Basic Manufacturing Warranty Covers:
Phone Breakdown
1-year battery warranty
Remote diagnostics and setup
Walk-in for same-day repairs at 24 locations
Phone health check and lifetime customer support
Available to buy within 30 days of purchase
Screen Protection - Covers front screen damage for 1 year.
Accidental Damage & Liquid Damage - Covers accidental front & back screen damage & liquid damage for up to 2 years.
Does not cover:
Pickpocketing
Cosmetic damage
Deliberate damage
Loss of the product
Lack of reasonable care.
Damages due to normal wear and tear.
How to claim your benefits with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
Oops! You’ve dropped your phone on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
If you are already a Samsung Care+ member, rest easy. We can restore your device quickly and easily.
Visit your nearest Samsung Customer Service Center for a convenient repair service provided by our trained professionals.
Your policy will be verified in a few minutes, as you complete payment for one-time deductible charges. That’s it! No other paperwork is required!
Claims and Support
Make a claim by calling the hotline below. All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen or by going into the about phone section of the settings menu.
| UAE Tel: 800-7267864 |
It’s easy to find your IMEI number
To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number, and model number may be printed on the back of your tablet.