MDS Protect Your Device

Accidental damage, Liquid damage, Screen damage & Extended Warranty Plans

We understand the inconvenience that comes with a damaged device, not to mention the time and expense it takes to repair or replace it. That’s why MDS Mobile has partnered with Marsh and Servify to bring to you a protection plan designed for your Samsung device.

Why MDS PYD?

Authorized Care:
All repairs are done at Authorized Service Centers only thus keeping your device warranty intact.

Seamless Process:
Hassle-free, paperless, speedy claim process.

+1 Month FREE!
Additional +1 month benefit bundled with all plans purchased from MDS Mobile.

Convenience Redefined:
Avail of free doorstep pick-up and drop service for all repairs.

Transparent Process:
Get real-time updates on service requests online.

Extended Warranty Plan (12+1 months)

Which products are covered under this Plan?
Samsung Smartphones and Tablets.

What is covered under this Plan?
Covers defects, mechanical or electrical breakdown after the expiry of your appliance’s original manufacturer’s warranty.

What is this plan purchase window?
Concurrent sale.

Plan Duration: 13 months after the expiry of Manufacturer’s warranty.
No. of Claims Allowed: Unlimited (Up-to Invoice Value)
Cooling Period: No Cooling period

Screen Damage Plan (12+1 months)

Which products are covered under this Plan?
Samsung Smartphones and Tablets.

What is covered under this Plan?
Protects smartphone screen - Max 1 claim for the year against physical accidental damages.

What is the Extended Warranty Plan purchase window?
Concurrent sale.

Plan Duration: 13 months from the plan start date
No. of Claims Allowed: 1 claim per year (13 months)
Cooling Period: 7 days

Screen Damage Plan (24+1 months)

Which products are covered under this Plan?
Samsung Smartphones.

What is covered under this Plan?
Protects smartphone screen - Max 1 claim for the year against physical accidental damages.

What is the Extended Warranty Plan purchase window?
Concurrent sale.

Plan Duration: 25 months from the plan start date.
No. of Claims Allowed: 1 claim per year, i.e. total 2 claims in 2 years.
Cooling Period: 7 days

Accidental Damage Plan (12+1 months)

Which products are covered under this Plan?
Samsung Smartphones and Tablets.

What is covered under this Plan?
Protects your smartphone against any kind of accidental physical and liquid damages, Max 1 claim allowed for the year.

What is the Extended Warranty Plan purchase window?
Concurrent sale.

Plan Duration: 13 months from the plan start date.
No. of Claims Allowed: 1 claim per year (13 months)
Cooling Period: 7 days

Accidental Damage & Extended Warranty Plan (24+1 months)

Which products are covered under this Plan?
Samsung Tablets.

What is covered under this Plan?
Covers your Tablet against any kind of physical and liquid damages (including screen damages) for a period of 25 months. 1 incident covered in a period of 1 year each & Unlimited claims on Extended warranty (Up to invoice value) for 13 months after the manufacturer warranty has expired.

What is the Extended Warranty Plan purchase window?
Concurrent sale.

Plan Duration: 25 months from the plan start date
No. of Claims Allowed: 1 claim per year, i.e. total 2 claims in 2 years Unlimited 2nd year warranty claims (Up-to Invoice Value)
Cooling Period: 7 days

Terms & Conditions:

FAQ:

What device categories are eligible for plan sale?
Plans can be sold for Samsung Smartphones and Tablets.

How many times can a customer repair his Device under each of the Plans?
Customer can avail 1 repair per year under Accidental Damage Plan and Screen Damage Protection Plan and unlimited repairs up to invoice value under Extended Warranty Plan.

How can customer activate the plan after purchase?
MDS PYD plans purchased are auto-activated as soon as customer purchases the plan. Customer will receive an e-mail with policy certificate which is a proof of plan activation. No other action is required on customer’s part.

A customer purchased the plan yesterday and damaged the device today. Can he claim for repair under protection plan?
MDS PYD plans have a cooling period of 7 days. Hence, a customer cannot claim for damages that occurred during 7 days of plan purchase.

Can customer buy multiple plans for one device?
Yes, customer has a choice to buy multiple plans and can opt for multiple plans for the same device (eg. Screen Damage Protection with Extended Warranty)

Will the protection Plan be affected, if the customer changes his/her phone number (not the phone)?
No, the protection Plan is mapped to the phone (IMEI) and not the SIM card, provider or phone number. Hence, customer can still raise a claim even if he has changed his mobile number. This can be done by contacting the support line 8000 180 598 or e-mailing on mdspyd_support@servify.tech.

Customer bought an Accidental and Liquid Damage protection plan. However, he now wants to change his plan to Screen Damage Protection. Can this be processed?
The customer cannot change the plan once it is purchased. He can however additionally purchase another plan as well at his own discretion.

Does plan covers accessories along with the device?
No, the plans only cover the device handset and accessories are not covered under the plan.

What are the different modes of payment?
For MDS PYD plan, the customer gets two options to make the payment:
Make the direct payment through cash or POS at the store and then click on “Payment received” on 360 to complete the purchase; or
Make online payment on the 360 portal by clicking on “Make payment”, a payment link goes on the customer’s email id through which customer can make secure payment.

How can a customer raise a claim?
Customer can opt for the following options to raise a claim:
Log on to : https://mdspyd.servify.tech/login and raise a request, or
Call on 8000 180 598 (9.00 AM to 06.00 PM, Monday-Friday) and provide the details to raise a request, or
Email on mdspyd_support@servify.tech and provide the details to raise a request

Who should the MDS team contact in case of any queries during Plan sale ?
MDS team can reach out to Servify team on the email ID: bos.MDS@servify.tech (9.00 AM to 06.00 PM, Monday-Friday)