Accidental damage, Liquid damage, Screen damage & Extended Warranty Plans

We understand the inconvenience that comes with a damaged device, not to mention the time and expense it takes to repair or replace it. That’s why MDS Mobile has partnered with Marsh and Servify to bring to you a protection plan designed for your Samsung device.

Why MDS PYD?

  • Authorized Care:
  • All repairs are done at Authorized Service Centers only thus keeping your device warranty intact.
  • Seamless Process:
  • Hassle-free, paperless, speedy claim process.
  • +1 Month FREE!
  • Additional +1 month benefit bundled with all plans purchased from MDS Mobile.
  • Convenience Redefined:
  • Avail of free doorstep pick-up and drop service for all repairs.
  • Transparent Process:
  • Get real-time updates on service requests online.

Extended Warranty Plan (12+1 months)

  • Which products are covered under this Plan?
  • Samsung Smartphones and Tablets.
  • What is covered under this Plan?
  • Covers defects, mechanical or electrical breakdown after the expiry of your appliance’s original manufacturer’s warranty.
  • What is this plan purchase window?
  • Concurrent sale.
  • Plan Duration:  13 months after the expiry of Manufacturer’s warranty.
  • No. of Claims Allowed: Unlimited (Up-to Invoice Value)
  • Cooling Period: No Cooling period

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Screen Damage Plan (12+1 months)

  • Which products are covered under this Plan?
  • Samsung Smartphones and Tablets.
  • What is covered under this Plan?
  • Protects smartphone screen - Max 1 claim for the year against physical accidental damages.
  • What is the Extended Warranty Plan purchase window?
  • Concurrent sale.
  • Plan Duration: 13 months from the plan start date
  • No. of Claims Allowed: 1 claim per year (13 months)
  • Cooling Period: 7 days

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Screen Damage Plan (24+1 months)

  • Which products are covered under this Plan?
  • Samsung Smartphones.
  • What is covered under this Plan?
  • Protects smartphone screen - Max 1 claim for the year against physical accidental damages.
  • What is the Extended Warranty Plan purchase window?
  • Concurrent sale.
  • Plan Duration: 25 months from the plan start date.
  • No. of Claims Allowed: 1 claim per year, i.e. total 2 claims in 2 years.
  • Cooling Period: 7 days

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Accidental Damage Plan (12+1 months)

  • Which products are covered under this Plan?
  • Samsung Smartphones and Tablets.
  • What is covered under this Plan?
  • Protects your smartphone against any kind of accidental physical and liquid damages, Max 1 claim allowed for the year.
  • What is the Extended Warranty Plan purchase window?
  • Concurrent sale.
  • Plan Duration: 13 months from the plan start date.
  • No. of Claims Allowed: 1 claim per year (13 months)
  • Cooling Period: 7 days

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Accidental Damage & Extended Warranty Plan (24+1 months)

  • Which products are covered under this Plan?
  • Samsung Tablets.
  • What is covered under this Plan?
  • Covers your Tablet against any kind of physical and liquid damages (including screen damages) for a period of 25 months. 1 incident covered in a period of 1 year each & Unlimited claims on Extended warranty (Up to invoice value) for 13 months after the manufacturer warranty has expired.
  • What is the Extended Warranty Plan purchase window?
  • Concurrent sale.
  • Plan Duration: 25 months from the plan start date
  • No. of Claims Allowed: 1 claim per year, i.e. total 2 claims in 2 years Unlimited 2nd year warranty claims (Up-to Invoice Value) 
  • Cooling Period: 7 days

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Terms & Conditions:

FAQ:

  • What device categories are eligible for plan sale?
  • Plans can be sold for Samsung Smartphones and Tablets.
  • How many times can a customer repair his Device under each of the Plans?
  • Customer can avail 1 repair per year under Accidental Damage Plan and Screen Damage Protection Plan and unlimited repairs up to invoice value under Extended Warranty Plan.
  • How can customer activate the plan after purchase?
  • MDS PYD plans purchased are auto-activated as soon as customer purchases the plan. Customer will receive an e-mail with policy certificate which is a proof of plan activation. No other action is required on customer’s part.
  • A customer purchased the plan yesterday and damaged the device today. Can he claim for repair under protection plan?
  • MDS PYD plans have a cooling period of 7 days. Hence, a customer cannot claim for damages that occurred during 7 days of plan purchase.
  • Can customer buy multiple plans for one device?
  • Yes, customer has a choice to buy multiple plans and can opt for multiple plans for the same device (eg. Screen Damage Protection with Extended Warranty)
  • Will the protection Plan be affected, if the customer changes his/her phone number (not the phone)?
  • No, the protection Plan is mapped to the phone (IMEI) and not the SIM card, provider or phone number. Hence, customer can still raise a claim even if he has changed his mobile number. This can be done by contacting the support line 8000 180 598 or e-mailing on mdspyd_support@servify.tech.
  • Customer bought an Accidental and Liquid Damage protection plan. However, he now wants to change his plan to Screen Damage Protection. Can this be processed?
  • The customer cannot change the plan once it is purchased. He can however additionally purchase another plan as well at his own discretion.
  • Does plan covers accessories along with the device?
  • No, the plans only cover the device handset and accessories are not covered under the plan.
  • What are the different modes of payment?
  • For MDS PYD plan, the customer gets two options to make the payment:
  • Make the direct payment through cash or POS at the store and then click on “Payment received” on 360 to complete the purchase; or
  • Make online payment on the 360 portal by clicking on “Make payment”, a payment link goes on the customer’s email id through which customer can make secure payment.
  • How can a customer raise a claim?
  • Customer can opt for the following options to raise a claim:
  • Log on to : https://mdspyd.servify.tech/login and raise a request, or
  • Call on 8000 180 598 (9.00 AM to 06.00 PM, Monday-Friday) and provide the details to raise a request, or
  • Email on mdspyd_support@servify.tech and provide the details to raise a request
  • Who should the MDS team contact in case of any queries during Plan sale ?
  • MDS team can reach out to Servify team on the email ID: bos.MDS@servify.tech (9.00 AM to 06.00 PM, Monday-Friday)
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