Mobilecare

General information

Each Mobilecare (and its services) are associated with a single device. It will be activated and related to the serial number of the device with which it is associated.
The Mobilecare pack includes the following product and services: Screen Protection- One (1) Glass screen protector/ Tempered Glass, Setup service for client’s device,
Galaxy Device Loaner service (for 1 year),
Telephone Assistance Service for theft or loss (for 1 year).

The customer has the right to get a total refund of the Mobilecare within 7 days of their purchase. In case of return, the customer must return in perfect condition, without discrediting and not having used any of the product or services included (the screen protector should be unopened and unused).

Mobilecare does not cover in any case the value of the associated device or part of it in case it requires repair or replacement due to any type of physical damage: accident, misuse, theft or loss, contact with liquids, fire, earthquakes or any other external cause.

The products and services included in Mobilecare are sold and provided by MDS MOBILE LLC.

Screen Protection

Mobilecare includes one (1) Galaxy Device protective glass and will be delivered to the customer at the time of purchase. The service includes, if the client wishes, the placement of the protective glass on the client’s phone

The choice of one of these models by the customer is subject to stock availability at the time of purchase

If for some reason, the protective glass has a physical damage, breakage, theft or loss, Mobilecare does not include the replacement of it.
The glass screen protector comes with a warranty of 1 month for any manufacturing defect. Any kind of breakage or physical damage is NOT covered under warranty.

Free setup

The setup service includes the switching on of the new device, setting up Customer Account Email configuration, configuration as a new Device and activation of contact synchronization, email and customer’s Samsung account in case of a new or replaced model. For this, it will be necessary for the customer to know their accounts and respective passwords

The customer will have to be aware of his Google & Samsung ID and password for synchronizing his new device with his account.
The customer must have previously made a full backup of their device. MDS MOBILE is not responsible in any way for the loss of information that may be caused during commissioning.

The setup may be carried out by any of the specialized or technical advisors at MDS MOBILE.

Galaxy loaner

This service consists of the loan of a Samsung Galaxy phone, property of MDS MOBILE, when the client requests a repair of his/her Mobile through the technical service of MDS MOBILE.

The replacement Mobile service will be provided exclusively in those cases in which the customer requests a repair of their phone associated with Mobilecare through the MDS MOBILE technical service. The device loan will cover the repair period of the device.

The borrowed device will be a Galaxy device in good condition and maybe a different model, capacity or features than the one delivered by the customer for repair.

The provision of this service will be formalized by signing a loan agreement between the client and MDS MOBILE. The contract will include the request of a deposit of AED 700 as well as penalties for the non-return in time and form of the device by the client. During the replacement Galaxy loan, the customer is responsible for any damage (software and hardware) that it could suffer during the duration of the contract, as well as for its loss or theft.

Theft or loss support

Assistance for theft or loss of the device is a telephone service that is offered from our Galaxy Experts through the store numbers found in the below footer from Sunday to Saturday from 10 a.m. to 9 p.m.

MDS Mobile LLC is NOT responsible in any way for bringing a customer’s lost/stolen phone back. We can only assist the customer to find the phone’s last active location, lock the phone or erase the data on the phone subject to the below conditions.
In order to perform the services included in the assistance for theft or loss, it is strictly necessary that the Samsung account be previously linked and configured with your device. Also, the “Remote Access my Device”/ ”Remote Controls” and “Send last location” function within Find my Mobile setting must be activated. The customer must be aware of their Samsung ID and password in order for our Galaxy expert to provide this service.

In case of theft or loss of your device, as long as it is on, with Internet connection and location activated; It will be possible to locate your phone. In the event that your device is turned off or out of coverage, you will be offered the last location in which it was active.
Whether your phone is on or not, this service can block your device by activating the “Lost mode”, showing on the terminal screen the message you want, followed by a trusted phone that can be called in case the device is found by a third person. If your phone is turned off or out of coverage, it can also be locked; notifying the customer via email of the recent activation of their mobile and their respective location.
For security reasons, in the event that the client requests the irreversible deletion of the data from their terminal, the procedure to be followed will be carried out by the client, owner of the device, with the help of the help desk, from his own equipment, and continuing the steps that the system will request to proceed with the deletion of your device.